Refund and Returns

At [Company], we are committed to providing you with high-quality products and exceptional customer service. We understand that sometimes situations arise that may require a return, and therefore, we have developed this refund policy to ensure your rights are fully protected. [Company] is located in Hong Kong, and all goods are shipped from Hong Kong. Transactions on [Domain] are processed in USD or EUR only, and payments are accepted only by Visa/Master Card. This policy is subject to applicable law, including the laws of the Hong Kong Special Administrative Region, and does not limit any rights you may have under applicable law.

Sales Territory and Order Acceptance: We currently only accept orders for delivery to shipping addresses located outside the prohibited destinations listed in this section. The current prohibited destinations are: Burundi, Cuba, North Korea, Sudan, Afghanistan, Belarus, Libya, Myanmar, South Sudan, Iraq, Somalia, Syria, Ukraine, Venezuela, Yemen, Iran, and Russia. Orders with shipping addresses in these prohibited destinations will not be accepted. If an order is inadvertently accepted or processed, we may cancel the order and issue a refund in accordance with applicable law and our applicable policies.

No-Reason Returns

Subject to this policy and applicable law, you may request a refund without providing any reason within 14 calendar days of receiving your product. To be eligible, the product must be in new, unused, and undamaged condition, with all original packaging, labels, accessories, and components intact. We will process the refund within 7 business days after we receive and inspect the returned item.

Refunds will be issued to the original payment method used for the purchase, namely the original Visa/Master Card. We do not issue refunds by cash, cheque, bank transfer, or any payment method other than the original payment method, unless required by applicable law. Refund currency will follow the original transaction currency, which is USD or EUR.

Exceptions

The following items are not eligible for no-reason returns:

1. Used or Damaged Products
   • If the product has been used or shows visible damage, it is not eligible for a return. This includes, but is not limited to: damage to the product’s appearance, functionality, or performance; removal or loss of product labels, tags, or packaging; or missing product accessories or components.
2. Torn or Removed Packaging/Labels
   • If the product’s packaging or labels have been torn or removed, it will not qualify for a no-reason return, as we will not be able to verify its original condition.
3. Custom or Personalized Items
   • Custom or personalized products made according to the customer’s specifications cannot be resold and are not eligible for return under the no-reason return policy, unless they are defective or not as described.
4. Perishable or Special Products
   • For perishable items, cosmetics, or other products that require special handling, we cannot accept returns to maintain product quality and hygiene safety, unless they are defective or not as described.

Nothing in this section excludes or limits any rights you may have under applicable law in respect of defective products or products that are not as described.

Return Procedure

To return a product, please follow these steps:

1. Request a Return
   • Contact us at [Email] within 14 calendar days of receiving the product to submit a return request. Please provide the order number, product information, and the reason for the return. We may ask for additional information or photographs to assess your request.
2. Return Instructions
   • If your return request is approved, we will provide you with return instructions. Please ship the product back to the following return address: [Address]. The product must be returned in its original, undamaged condition, and you should keep proof of shipment. Unless the return is due to our error or a defective product, you are responsible for the return shipping costs.
3. Refund Processing
   • After we receive and inspect the returned product, we will process the refund within 7 business days. If the product does not meet the conditions for a no-reason return, we will notify you promptly and provide alternative solutions where appropriate.

Additional Information

• The refund will be returned to the original payment method used for the purchase, namely the original Visa/Master Card. We do not issue refunds by cash, cheque, or bank transfer unless required by applicable law.
• Please ensure that the returned product is in its original, undamaged condition, including all accessories and packaging. We reserve the right to refuse returns of used or damaged products, subject to applicable law.
• Certain special products, such as custom items or perishable goods, are excluded from the no-reason return policy. We will indicate this clearly in the product details or order confirmation where applicable.
• Any customs duties, taxes, or import fees incurred in connection with a return are the responsibility of the sender, unless the return is due to our error or a defective product.
• If you have any questions or concerns about this return policy, please contact us at [Email]. We are committed to providing you with a satisfactory solution.

Governing Law

This refund policy and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

Contact Information:
[Company]
Company address: [Address]
Return address: [Address]
Email: [Email]